One late delivery, one long wait, one branch that keeps losing regulars. The interview can start the moment it happens, so you hear what went wrong while the customer still remembers it, and whether the same thing is happening everywhere else.
Book a demoInterview a customer within minutes of a delivery going wrong, while they still remember exactly what happened.
See whether one branch, depot or region is failing people differently from the rest.
Find out what the people who quietly stopped coming back were waiting for.
What a complaints inbox never tells you.
Customers, at the moment it matters.
Something you can act on this week.
“Why do customers leave after one bad delivery?”
We shape the study with you, speak to the right people, and bring back findings and recommendations you can act on.
A missed window, a cancelled job, a customer who has not been back in ninety days. Connect your own systems, or send a link after the event.
Describe the question in plain words. The study builder drafts the objectives, the screener and the interview, and checks it before it goes live.
The interview reaches the customer while it is still fresh, by voice or text, in their own language. Nobody has to schedule anything.
Themes come back ranked by how often and how strongly they appeared, each linked to what was said, and split by location when you need that.
Keep the study running after the change and watch whether the same reason keeps coming up, in the same places.